Whether you work in a non-customer facing role or a role that means you interact with service users physically, you will all have one thing in common and that is the desire to be the best at what you do. To be the best you must be able to communicate effectively. You must have a strong skill set in communication and the ability to reason and negotiate. Think of your daily interactions with customers or service users and colleagues, think about times that has gone wrong – we are human it will not always go to plan, but how much MORE likely are you to succeed, if your skills in the above areas are well trained and well-practiced?
Exactly.
We work with local authorities in school and care settings, in housing associations and in hospitality and events, all areas have the same objective, to be effective and successful in their goals and or targets. We can make that a reality.
With bespoke packages that target the areas that you feel need addressing such as conflict management, behaviour management, evaluation, and policy writing – we can support you every step of the way.
Would you like to reduce the amount of complaints and complaint escalations?
Are you in a school setting and wanting to reduce the amount of exclusions?
Are you in a care setting and wanting to reduce the number of incidents requiring physical intervention?
We can help you become the team you want to be.
Get in touch now to find out how we can make it happen.
